Returns

You can return products to Brocade by submitting an online Return Materials Authorization (RMA) request below.

Brocade RMA Form

Once you’ve submitted the form a Brocade representative will contact you with an RMA number and shipping address.

Please reference the RMA number on every container you ship and in all shipping documents.
(Note: If the RMA number is not referenced, the shipment will be refused.)

ADDITIONAL RMA INFORMATION

• If the product fails within 30 days of receipt (DOA), fill out the Brocade RMA request form and a replacement will be shipped 48 hours from the time your RMA is processed
• If your failed product is under a direct support contract and not DOA, please contact 1-888-283-4273 or email support@brocade.com for RMA assistance
• If your Brocade product is determined to be out of the warranty, a PO reference must be provided for the repair charges for a RMA to be issued
• A RMA reference # must be provided when shipping defective material to a Brocade return center, or your shipment will be subject to rejection
• Affix a shipping label to the outside of each package
• If a defective unit is processed as out of warranty, the new warranty contract tied to the replacement is 90 days
• The Turn Around Time of a RMA starts when the defective is received at a Brocade return center