CNT Call Manager

Cloud PBX and UCC on a Technologically Leading Platform

Telephony, Conferencing, Chat, and Presence

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CNT Call Manager

CNT Call Manager is a cloud communications platform for medium-sized and large enterprises. It combines telephony, conferencing, chat, and presence in one centralized solution and integrates flexibly into existing communications and IT environments.

2008

First Cloud PBX for medium-sized and large enterprises

100 %

availability in 2025

> 2.3 million

calls per day

34

countries with local telephone connections

Telephony and Collaboration Combined

  • Cloud PBX

    CNT’s Cloud PBX combines professional telephony features with centralized administration, location-independent use, and flexible integration.

    Cloud PBX
    overview classic pbx functions

  • UCC

    UCC combines audio and video conferencing, chat, and presence statuses in one solution. Teams can collaborate from any location and see at a glance who is available.

    UCC
    overview ucc

Combine Softphone and SIP Devices Flexibly

  • CM App

    CM App is the softphone for desktop and smartphone, combining telephony, chat, conferencing, and presence in one application.

    CM App
    overview cm app

  • SIP Phones

    CNT Call Manager supports a wide range of SIP phones, DECT systems, and compatible headsets.

    SIP Phones
    overview sip phones

Selected References

Bankenverband
Claranet
Deutsche Post
Dorfner
Gigaset
KVBW
Motel One
Snom

Integrations

  • overview integration of external systems

    Integration of External Systems

    External systems can be connected to CNT Call Manager through TAPI, APIs, SIP accounts, and SIP trunks. This allows communications functions to be integrated specifically into existing applications, processes, and infrastructures.

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  • overview address book EN

    Address Books

    Address books from Microsoft Outlook and Microsoft 365 can be centrally integrated into CNT Call Manager. Contacts from CSV and vCard files can also be imported.

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  • overview microsoft teams

    Microsoft Teams

    CNT Call Manager integrates Microsoft Teams into business communications. This includes initiating calls from Microsoft Teams, bidirectional presence status synchronization, and using the Teams client as a softphone.

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  • overview openid

    OpenID

    OpenID allows users to sign in with existing identities, for example through Microsoft Entra ID, Apple, or Google. This simplifies sign-in and reduces the effort required to manage separate credentials.

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Specific Applications

  • AI-Powered Hotlines

    AI-powered hotlines automate recurring dialogues and reduce the workload for users handling customer enquiries.

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  • Contact Center and Statistics

    Contact center functions and detailed statistics provide transparency into availability, utilization, and call volumes.

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  • Studio Productions

    Professionally produced announcements ensure consistent, on-brand communications in hold queues, IVR menus, and voicemail boxes.

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  • Call Recording

    Calls can be recorded, stored, and evaluated depending on the use case, user authorization, and applicable legal requirements.

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  • Instant Callback

    Instant Callback adds a callback function to your website. The callback function can be activated or deactivated based on the presence status of the responsible users.

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  • Multi-Factor Authentication

    Multi-factor authentication protects user accounts by requiring an additional form of identity verification during sign-in.

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  • Administration and Management

    Centralized administration, bulk operations, and automated provisioning simplify the management of large user bases.

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  • Alarm Servers

    Existing alarm servers can be integrated to trigger notifications across different devices and communication channels.

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  • Braille Display

    Braille Display provides tactile access to essential telephony functions and enables accessible workplaces for blind and severely visually impaired users.

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Pricing Model

overview pricing model

Transparency and Flexibility

The pricing model combines a company-wide core package with optional features that can be added as required. This allows functionality and costs to be tailored to the company’s user groups and requirements.

Transparency and Flexibility

CNT SIP Connect

Übersicht CNT SIP Connect

Local Telephone Connections in 34 Countries

CNT SIP Connect connects CNT Call Manager to the public telephone network and provides local telephone numbers and connections in 34 countries.

CNT SIP Connect
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