Microsoft Teams®

A call can be initiated directly from Microsoft Teams and, depending on the configuration, handled through CM App, a desk phone, or another assigned endpoint. This allows organizations to combine the high user acceptance of Microsoft Teams with the performance, flexibility, and administrative control of CNT Call Manager.

CM Teams Plugin is ideal for organizations that use Microsoft Teams as their central collaboration platform but want to continue managing their telephony entirely in CNT Call Manager.

The status set in CNT Call Manager is immediately reflected in Microsoft Teams – and vice versa: as soon as a user joins a Teams conference, they are automatically shown as 'busy' in CNT Call Manager.

This synchronization works reliably whether using softphones or desk phones, ensuring seamless and efficient communication.

Thanks to flexible customization options, status synchronization can be configured to suit your specific needs. With presets, you can tailor individual status types (e.g., ‘away’, ‘do not disturb’) and availability options (e.g., ‘phone’ and/or ‘chat’) for both CNT Call Manager and Microsoft Teams.

CNT Call Manager ensures a seamless connection to the telephone network and complements the full functionality of a professional telephone system. It allows for the flexible integration of hardware, including SIP phones, DECT infrastructure, and analog devices (e.g., fax machines, intercoms, and barrier systems). This enables you to fully leverage the advantages of CNT Call Manager while using Microsoft Teams.

The full integration into Microsoft Teams is achieved through the connection to the Microsoft API and a Session Border Controller (SBC), which ensures secure and reliable connections between the systems.