Microsoft Teams®

A call can be initiated directly from Microsoft Teams and, depending on the configuration, handled through CM App, a desk phone, or another assigned endpoint. This allows organizations to combine the high user acceptance of Microsoft Teams with the performance, flexibility, and administrative control of CNT Call Manager.

CM Teams Plugin is ideal for organizations that use Microsoft Teams as their central collaboration platform but want to continue managing their telephony entirely in CNT Call Manager.

The presence status set in CNT Call Manager is automatically transferred to Microsoft Teams and vice versa. For example, when a user joins a Teams meeting, their presence status in CNT Call Manager is automatically set to 'busy'.

The synchronization works independently of whether users make calls using a softphone or a desk phone. This keeps presence statuses consistent across systems.

Presence status synchronization can be configured precisely using presets. You can define which presence statuses, such as 'away' or 'do not disturb', are synchronized between CNT Call Manager and Microsoft Teams and whether synchronization applies to telephony, chat, or both communication channels.

CNT Call Manager provides the connection to the public telephone network and extends Microsoft Teams with the capabilities of a professional cloud PBX. SIP phones, DECT systems, and analog or technical equipment such as fax machines, door intercom systems, or barrier controls can also be integrated. This allows organizations to incorporate Microsoft Teams into a comprehensive communications environment without having to replace existing devices and infrastructure.

The telephony integration uses the interfaces provided by Microsoft and a Session Border Controller. The SBC connects Microsoft Teams to CNT Call Manager in a controlled manner and provides secure signaling and media transmission between the systems.