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Many organizations have already adopted Microsoft Teams as their primary workspace. They can continue using their familiar Teams environment while integrating the full Cloud PBX capabilities of CNT Call Manager. Users gain convenient access to telephony directly from the Teams client, while administrators continue managing numbering plans, endpoints, permissions, call control, and core telephony functions centrally through CNT Call Manager.

Users can place calls directly from Microsoft Teams without switching between applications. This reduces workflow interruptions and makes enterprise telephony easily accessible within existing Teams environments.

Depending on the configuration, calls are handled through CM App, a desk phone, or another assigned endpoint. Microsoft Teams serves as a convenient interface for initiating calls. For administrators, the architecture remains clear and consistent: all core telephony functions continue to be managed in CNT Call Manager, while Microsoft Teams provides an additional point of access for placing calls.

For organizations requiring deeper integration, additional options are available. CM Teams Sync synchronizes presence information bidirectionally between CNT Call Manager and Microsoft Teams. CM Teams Connect integrates the Microsoft Teams client as a softphone within CNT Call Manager. This allows organizations to choose the level of integration that best matches their communication strategy—from placing calls directly from Microsoft Teams to bidirectional presence synchronization and full softphone integration within CNT Call Manager.